Telephone Skills Training Course
This Telephone Skills Training Course is for anyone who deals with customers on the telephone. Duration: 1 day Fee: £449 Feb 14, Mar 14, Apr 11
What is this Telephone Skills Training Course about?
The telephone is generally one of the first points of contact a customer has with your organisation, so those who use it have a huge responsibility to come across as both professional and personable. Our Telephone Skills Training will give you the skills and techniques to ensure everyone you speak with is satisfied after hanging up the phone.
This is a highly practical course that will leave you feeling confident with your telephone manner, even when dealing with difficult situations.
What is covered?
- The importance of first impressions:
- How to come across as helpful and interested as possible; incoming calls.
- Listening to customers to find out what they really want.
- Tips on how to professionally handle complaints.
- How to re-route calls and handle a switchboard:
- Remaining calm under pressure.
- How to deal with difficult or impatient clients as well as delays.
- Outgoing calls:
- How to plan your call so you stick to your main goal.
- Tips on how to take relevant notes to help you in future calls.
- Learn how to be familiar and friendly with existing customers; learn their name, note their usual work and lunch pattern.
Where is the course held?
Manchester, London, Leeds
Let us Come to YOU!!!
Our in company training programmes are tailored specifically to meet the training needs of individual clients. In company training is a convenient and cost effective training method designed to give the client flexibility in terms of course content, dates and training centres. CLICK HERE FOR DETAILS!!!
What do I do next?
Book now by completing our online booking form or call us today on 0161 850 0159. If you need more information fill in our enquiry form.