Customer Service Training Course
This Customer Service Training Course is for those who want to create a positive and professional impression. Duration: 1 Day Fee: £449 Feb 14, Mar 14, Apr 11
Who is this Customer Service Training Course for?
This customer service course is for anyone who is in a front-line position with direct customer contact.
What is it about?
A customer's impression of any company is founded on how the front-line staff handle the initial moment of contact. This customer service training course will provide you with the essential skills for dealing with customers.
You will learn how deliver superior customer service and gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer transaction.
What is covered in this Customer Service Course?
- The benefits of creating and presenting a professional image.
- The essential communication skills; listening, questioning, verifying and explaining.
- Step-by-step procedure for conducting a customer service transaction.
- Developing confidence and basic assertiveness.
- Creating adaptable customer care skills.
- Handling difficult customer situations in a positive manner.
- Turning complaints into opportunities.
How long is the course?
1 day from 9.30am to 5pm.
Where is the course held?
Manchester, London, Leeds
Let us Come to YOU!!!
Our in company training programmes are tailored specifically to meet the training needs of individual clients. In company training is a convenient and cost effective training method designed to give the client flexibility in terms of course content, dates and training centres. CLICK HERE FOR DETAILS!!!
What do I do next?
Book now by completing our online booking form or call us today on 0161 850 0159. If you need more information fill in our enquiry form.