Open Courses

Open training courses allow individuals to meet with others from a variety of industry background and to share their experiences whilst acquiring new skills. We currently have the following open courses which are run on a regular basis:

• Assertiveness
• Business Writing
• Communication Skills
• Customer Service and Complaint Handling
• Debt Collection By Telephone
• Executive Secretary and PA Skills
• Finance for Non-Financial Managers
• Interviewer Skills
• Management Skills for Middle Managers
• Management Skills for Newly-Appointed Managers
• Managing Meetings
• Minute Taking
• Negotiation Skills
• Personal Development
• Presentation Skills
• Professional Telephone Skills
• Project Management
• Receptionist Skills
• Report Writing
• Sales Management
• Selling Skills
• Supervisory Management
• Team Leader Skills
• Telephone Sales
• Time Management
• Train-the-Trainer

Open courses are run at the following locations:

• London
• Manchester
• York

In order to customise the open courses to individual requirements, participants are asked to complete a Questionnaire & Profile Form outlining their training needs. In this way, course content is relevant to each person. This, coupled with small training groups, allows for very personal training events.

The stages for Open Course Training are:

Select a course
Our full range of courses can be found in our Course Index or contact us for specialist advice on which course is most suitable for your needs.

Book a course
When you have selected a course, check the current dates and venues and you can either book online or, to check availability and immediate booking, call us on 0845-3005207.

Complete a questionnaire
In order to customise the open course content, participants are requested to list issues of importance and areas for self-improvement prior to the training event.

Course attendance
Participants are forwarded training venue details once their booking is confirmed. Open courses run from 9am to 5pm and all refreshments and work materials are provided. All our trainers adopt an open and participative style to create an open and relaxed training environment in which everyone can contribute. 

One-to-one feedback
On completion of the course, participants can receive one-to-one feedback and advice if requested. Specific issues can be raised and solutions offered.

Certification
Participants of all courses receive a certificate in recognition of their skills acquired and demonstrated on the course attended.

Help Desk
On completion of the course, participants can receive on-going support and assistance through our Help Desk where all requests will be responded to with in 24 hours.