Customer Service and Complaint Handling Skills Training Courses in Manchester, London and York

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BSI Learning Management Courses


Customer Service and Complaint Handling Course
Create positive impressions and build customer loyalty Duration: One day \| Fee: £430 (excl VAT)
Next Dates:	January 14th February 12th March 10th	\| York, Marriott Hotel \| Manchester, Bewley's Hotel \| London, Holiday Inn, Heathrow

Who is the course for? This Customer Service and Complaint Handling Course is for anyone who have to deal with customers at all levels and situations. What is it about? Anyone can deliver good customer service. To provide service which is exceptional and beyond what our customer expects requires skill and training. On this course, you will learn the skills of exceptional service, the ability to relate to customers and to leave them with a feeling of goodwill towards you and your company. You will learn how to manage difficult customer situations in a calm and professional manner and develop the skills to deliver exceptional service in every customer transaction. What is covered?
Customer service as a core commodity of every organisation How customers judge service Key elements of exceptional customer service How to exceed customer expectations Examine your Cycle of Service Understanding customer behaviour and peoples’ emotions How to show compassion and understanding in every customer transaction Managing difficult situations while fixing the problem Customer service on the telephone Complaint handling and fixing the customer as well as the problem
What do I do next? Book now by completing our Online Booking Form or call us today on 0845-3005207. If you need more information fill in our Enquiry Form

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