Customer Service and Complaint Handling

What is it about?

Anyone can deliver good customer service.  To provide service which is exceptional and beyond what our customer expects requires skill and training.  On this course, you will learn the skills of exceptional service, the ability to relate to customers and to leave them with a feeling of goodwill towards you and your company. You will learn how to manage difficult customer situations in a calm and professional manner and develop the skills to deliver exceptional service in every customer transaction.

What is covered?

• Customer service as a core commodity of every organisation
• How customers judge service
• Key elements of exceptional customer service
• How to exceed customer expectations
• Examine your Cycle of Service
• Understanding customer behaviour and peoples’ emotions
• How to show compassion and understanding in every customer transaction
• Managing difficult situations while fixing the problem
• Customer service on the telephone
• Complaint handling and fixing the customer as well as the problem

How long is the course?

1 day from 9am to 5pm

Where is the course held?

London, Manchester and Birmingham or we can come to you for onsite training

What do I do next?

Book now by completing our Online Booking Form or call us today on 01908-228029. If you need more information fill in our Enquiry Form